Shipping and Return Policy

What payment methods do you accept?

We accept all major credit/debit cards, UPI apps, wallets, net banking.

Do you offer Cash on Delivery (COD)?

Yes, we do offer Cash on Delivery (COD). However, there is a standard Rs. 100 shipping fee for all COD orders.

Save the shipping charges by prepaying!

Do you ship worldwide?

Currently, we only offer shipping pan India.

What are the Shipping Charges?

We offer FREE shipping on all prepaid orders across India!

For COD orders, there is a standard Rs. 100 shipping fee.

For expedited deliveries and pickups for prepaid orders within New Delhi, the buyer would be responsible for all courier arrangements and cost.

How long does shipping take?

We strive to process and dispatch all orders within a maximum of two business days, excluding the order date. Although a typical delivery to metros takes about 5-7 days, the actual timeframe may vary depending on the destination and shipping carrier. Please note that once your order is picked up by the courier, there might be unforeseen delays depending on the delivery area and acts of God, which are beyond our control.

To ensure smooth and speedy delivery, please double-check that your shipping address is entered correctly and formatted properly.

How can I track my order?

Once your order is shipped, you will automatically receive a tracking link from our shipping partner on your email/ Whatsapp. Alternatively, you can reach out to us on Instagram or via E-mail, and we'll provide you the link. Please mention order number, name, and mobile number.

Can I change my shipping address after placing an order?

If you need to change your shipping address after placing an order, please contact us as soon as possible. While we cannot guarantee the address change, especially if the package has already been shipped out, we will do our best to assist you and accommodate any necessary modifications.

What is the Return policy?

All sales are final, which means that we do not accept returns or exchanges. As a small business dealing in vintage and unique items, we are unable to offer these options. We encourage you to carefully review product descriptions, measurements, and images before making a purchase.

However, there is an exception for defective items. If you receive an item that is defective and the defect was not mentioned in the product description or not visible in the pictures, we may be able to accommodate an exchange or a return (with full refund). Alternatively, if you are happy to keep the product, we would offer you a discount in the form of credit that covers the repair cost. Please note that a defect for this purpose means a major utility defect - normal usage signs for vintage and preloved items do not qualify as defects.

To initiate a return, the item must be in its original packaging with all tags intact. Additionally, we require a video of the unboxing process to verify the condition of the item.

For all such returns for defective items, we will cover the return shipping.

Can I request a refund if I'm not satisfied with my purchase?

We apologize, but we do not offer refunds for dissatisfaction with a purchase. We recommend reviewing product descriptions, measurements, and images thoroughly before the purchase to ensure that the item meets your expectations.

Do you offer exchanges for size-related issues?

As we primarily deal with single-unit inventory, we do not offer exchanges for the same product as no alternate sizes are available.

In some rare cases, we may be able to accommodate size-related issues if there are multiple units or sizes available. However, please note that this is not guaranteed. If you encounter a size issue with your purchase, please contact us to discuss the options available. To be eligible for a size-related exchange, the item must be in its original packaging with all tags intact, and a video of the unboxing process is required.

Please note that the buyer would be responsible for all reverse and forward shipping costs associated with such exchanges.

Canโ€™t find what you are looking for? Drop us an e-mail at help@boseys.com.

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